“Before switching to SAP, business was stagnating with our previous, ancient CRM. We couldn’t develop any further.”
Fast Keys provide replacement keys, predominantly for office furniture and lockers, and is now the UK’s leading supplier. Maintaining a high level of customer satisfaction and competitive prices is "key" to their success, so having efficient IT systems is crucial. They process around 300 orders a day, so they need an ERP behind them to drive the business forward.
The business previously used Lotus Notes, which had become obsolete, so were unable to develop efficient processes particularly with stock management. Fast Keys made the jump to SAP Business One, completing the migration in 2020, calling on B1 Solutions for ongoing support just before they were about to go live.
"Customer satisfaction is very important to us. We’ve grown the business by keeping our prices really low, so we've always been geared up to live up to our name. We're able to maintain a high level of service and reviews, which is very important to us. That’s why we invest so heavily in IT. SAP surpasses our needs, but we can’t live without it."
Marc Narbeth, Managing Director
Challenges and opportunities
- Previously using Lotus Notes, which had become obsolete
- Inefficient stock management, poor processes, and duplication problems
- Wanted an SAP support team with a better understanding of small business needs
- Complex IT requirements to fulfil high volumes of orders every day
- Needed a system that could be integrated with their highly functional website, and accounting package, with the need for bespoke elements
- The business was starting to “stagnate” without being able to move forward with development
Why Fast Keys chose to work with B1 Solutions Ltd
Fast Keys migration to SAP Business One was started by a global SAP partner. However, Fast Keys quickly realised they needed a devoted SAP support team behind them that had a better understanding of their needs as a small business. As B1 Solutions are specialists in working with SMEs (and are a small team themselves), they were the perfect fit to offer a dedicated support service.
“When we came across B1 Solutions, we realised they were more geared up to help smaller businesses like us. I was really pleased we switched to them before completing the migration to SAP. We’ve had a great service. They’ve got a really good support team on hand to help us.”
Marc Narbeth, Managing Director
After: Value-driven results
- Stock management has dramatically improved
- Revenue has grown in the two years since going live with SAP Business one
- The ERP can grow with them, offering further development
- Potential for automation processes using the system
- Ongoing support from B1 Solutions
Find out how B1 Solutions can transform your business, like Fast Keys.
Many businesses are losing money at multiple points. B1 Solutions are experts at integrating globally renowned software from SAP making end-to-end business run more efficiently.
Find out how it can be used for your business by simply filling in the form here. A member of the B1 Solutions team will get back in touch shortly.
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